FAQ - Frequently Asked Questions

How long does it take to ship your products?

We take 1 to 2 days to process your order and then 7 to 15 days depending on your location to deliver it.

Do you ship worldwide?

Yes, we do. Except in exceptional cases, we ship worldwide.

Where do we ship your product from?

Our offices are located in Geneva, Switzerland, but our warehouses are located all over the world.

Do you provide tracking information on the product?

Yes, if you wish, you can obtain information on the progress of your order by sending us an email to the following address: T.M.Express.snc@gmail.com

I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address T.M.Express.snc@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Geneva, Switzerland.

I still haven't received my order. What is the reason for this?

We apologise for any delay. Sometimes international shipments can take longer than expected, especially due to customs clearance procedures.

Do you have a refund policy?

We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course do so as long as the complaint is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please see the "Returns Policy" tab.

I only received one item, is this normal?

Yes, no worries. Almost all of our products are handmade by artisans located all over Europe. It is therefore possible that your products may arrive within a few days of each other.